Welcome to Sande Rental Car

The customer may cancel their rental reservation at no cost within the first 30 calendar days following the booking date, provided the scheduled pick-up time is more than 48 hours away. After this period, cancellations made 48 hours or more prior to pick-up will receive a 100% refund of the amount paid. Cancellations made between 24 and 48 hours before pick-up will be subject to a penalty equal to 50% of the total reservation value. Cancellations made less than 24 hours before pick-up will not be eligible for a refund. If the customer fails to appear at the scheduled pick-up time without prior cancellation ("No Show"), the reservation will be cancelled, and no refund of the amount paid will be issued. In the event that the reserved vehicle suffers a mechanical failure, the company cancels the reservation due to operational reasons, or an error attributable to the company prevents the provision of the contracted service, the customer may choose to receive a 100% refund or accept a replacement vehicle of equal or higher category, subject to availability. Once approved, the refund will be processed within 5 business days and issued solely to the original payment method used for the reservation. The time it takes for the refund to appear in the customer's account depends on the processing times of the issuing financial institution or the payment method used. All cancellation requests must be made through the company's official channels (website, email, phone, or WhatsApp), and the company may request additional information to verify the reservation holder's identity before processing any refund.